Shipping policy

YOUR CONFIRMATION OF ANY ORDER ON THIS SITE INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF MARI’S DOLLS.

COVID-19 DELAYS ARE STILL ONGOING SO IF AN ITEM DOESNT ARRIVE WITHIN THE EXPECTED DELIVERY TIME FRAME, PLEASE ALLOW AN EXTRA 5-7 WORKING DAYS AS A RESULT OF THE PANDEMIC AND MAILING COURIERS NOT HAVING ENOUGH STAFF ON HAND(We are not responsible for any courier delays, please be understanding of this).

WHEN ORDERS ARE DELIVERED TO YOU USING ONE OF OUR COURIERS Royal Mail, FEDEX or DHL :


1. ALL RISK OF LOSS OR DAMAGE TO THE PRODUCTS IN YOUR ORDER PASSES TO YOU WHEN WE DISPATCH YOUR ORDER FROM OUR PREMISES. WE ARE NOT LIABLE FOR ANY ERRORS MADE BY THESE SERVICES. 

 

  1. WE  DO NOT PROVIDE INSURANCE WITH SHIPPING COURIERS. WITH UK & INTERNATIONAL SHIPPING YOU ARE ALSO AGREEING THAT YOU UNDERSTAND SOME COUNTRIES AND AREAS SHIPPING TIMES TAKE LONGER THAN USUAL IN SOME CIRCUMSTANCES - AFTER DISPATCH FROM OUR OFFICE TRANSFER OF LIABILITY SHIFTS TO YOU.
  2. SOMETIMES OUR PRODUCTS ARE DROPSHIPPED DIRECTLY FROM OUR WAREHOUSE WITH OUR COURIERS ( Fedex, DHL & Royal Mail) YOU BECOME THE IMPORTER AND MAY BE LIABLE TO PAY LOCAL TAXES OR DUTIES UNDER ANY CUSTOMS OR IMPORT LAWS AND REGULATIONS.

 IF AN ITEM IS MARKED AS “READY TO SHIP” IT IS DISPATCHED WITHIN 1-3 WORKING DAYS. 

IF AN ITEM IS MARKED “PRE-ORDER” IT TAKES 7 TO 14 WORKING DAYS TO COMPLETE PRIOR TO SHIPMENT.

PLEASE WAIT FOR YOUR ESTIMATED TIMEFRAME TO BE UP BEFORE EXPECTING TO RECEIVE YOUR TRACKING NUMBER FOR UNITS/BUNDLES OR TRACKING NUMBER FOR HAIR ACCESSORIES AND PRODUCTS.

* PLEASE NOTE ONCE YOU PLACE YOUR ORDER IT TAKES 3-4 WORKING DAYS FOR YOUR PAYMENT TO FULLY PROCESS. ONCE YOUR PAYMENT IS PROCESSED THE PREPARATION OF YOUR ORDER BEGINS. *

STANDARD DEBIT/CREDIT CARD PROCESSING POLICY WORKS LIKE THIS :

Once your order is placed after 1 hour your payment is processed and takes 3-5 days. Once your payment has processed we then begin to process your order, meaning, making your unit or arranging your lace/bundles to be done.

This also ensures all transactions are authentic and reduces the risk of fraud and protects both business’.

Thanks for Shopping

MARI’s DOLLS 💕