Refund policy

AT MARI’s DOLLS WE TAKE PRIDE IN THE QUALITY OF OUR PRODUCTS & HAIR, ALL PRODUCTS ARE THOROUGHLY CHECKED BEFORE SHIPPING OUT. DUE TO THE NATURE OF THIS BUSINESS WE HAVE A NO REFUND POLICY.

However, if you do receive a unit/product with a fault we are happy to exchange the item. 

IF an item has a fault you have 7 days from the package marked as DELIVERED to address the problem with us and proof of fault.

PLEASE NOTE: ALL ITEMS PURCHASED DURING SALES ARE CONSIDERED FINAL SALE! REFUNDS WILL NOT BE PERMITTED.

PLEASE ENSURE YOU HAVE READ THROUGH OUR SHIPPING POLICY TO SEE PROCESSING TIMES.

SHIPPING DELAYS ARE STILL OCCURING DUE TO COVID-19 SO PLEASE ALLOW ANY EXTRA DELIVERY TIME DUE TO THIS AS WE ARE NOT PERMITTED TO REFUND YOU FOR ANY DELAYS.

ANY ITEMS THAT HAVE BEEN TRIED ON OR TAG IS TAKEN OFF WE CANNOT EXCHANGE or REFUND DUE TO HYGIENE.

PRODUCTS - Once Opened.

For more info email me @ marisection1@icloud.com (all emails are replied to between 24-72 hours).

On an occasion where a refund has been agreed between our company and yourself, it will be issued back to you via your original payment method, please note that your bank may need up to 10-12 working days to process the funds back to your account.